Please allow up to 1-3 business days to process your order. Please be advised, receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock. We will notify you by email when your package has been processed at the postal service.
Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.
Canada/United States orders delay:
Air: 6 business days
Expedited: 3-5 business days
Xpresspost: 1-3 business days
International orders delay:Air: usually 2-3 weeksSurface: 4-8 weeks
Xpresspost: 3-5 business days.
If a package is sent back to us by a postal service for any given reason, you are responsible for the shipping cost to send back the package to you. We will contact you and confirm the second shipment of the package. If after 60 days we’ve notified you and we haven’t heard back, all returned packages will be put back into stock and refunded if applicable.
The customs fee will depend on the value of the package and the item bought. Please refer to your country’s customs for further approximation of the cost.
If 15 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund. Only regular priced items qualify. To be eligible for a return, the item must be returned to us via regular mail service, unworn and unwashed.
You will find out the return/exchange form at https://floactivewear.com/pages/returns
Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable.
If you have any questions or concerns, please email us at firstname.lastname@example.org
All our products carry a 30-day warranty. This warranty covers damaged and defective products. In these situations, we will exchange these products for you free of charge.
All items marked as Final Sale cannot be exchanged or refunded as we won’t restock them.