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Terms of service

Black Friday/Cyber Monday is our biggest sale of the year. Every single item will be discounted.


All sales will be final during Black Friday & Cyber Monday. We will only accept exchanges for sizing purposes.

The quality of all items sold respect FLO’s standards, we are just creating space on the shelves for upcoming collections.


Any order placed prior to the beginning of the Black Friday campaign will not be subject to further discounts.

No additional discount code can be used.

During this period, a higher number of transactions are processed and lead to many inventory changes. However, we have a large inventory for Black Friday. We will email you if the product you ordered is not available and provide to you an estimated restock date/shipment date or refund the item before shipping your order.

Adding an item to your cart does not reserve the stock for your final checkout. The product is only allocated to your order once the payment has been accepted and the order confirmed.

After your order is placed, we won’t be able to make changes in any order in terms of items. If you forgot an item, please place another order.

Wrong Address at checkout. If you need to make changes regarding the shipping address, contact us promptly at support@floactivewear.com with your order number as we will be processing orders fast and your order might be dispatched before we can apply any changes.


Due to the high volume of orders, it can take up to 7-10 business days to process your orders. However, we will do our best to dispatch orders within 3 business days.

Shipping delay after the processing time will depend on the shipping method selected at checkout.





Please allow up to 1-3 business days to process your order. Please be advised, receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock. We will notify you by email when your package has been processed at the postal service.

Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.

Canada/United States orders delay:

Air: 6 business days

Expedited: 3-5 business days

Xpresspost: 1-3 business days

International orders delay:Air: usually 2-3 weeksSurface: 4-8 weeks

Xpresspost: 3-5 business days.


If you selected the trackable option at the checkout page, we will email you a tracking number when your order has been processed at the postal service with a direct link to track it. If you didn’t choose a trackable option, you cannot track your order.


 International orders
  • Small packet by air or surface: Not included  
  • Parcel by air or surface: includes tracking code
  • Expedited USA: includes tracking code
  • XpressPost: includes tracking code  
  • DHL Express: includes tracking code
Canadian orders
  • Expedited Parcel: includes tracking code
  • XpressPost: includes tracking code
You can view your order status or track it by connecting to your account or by email us.


 If a package is sent back to us by a postal service for any given reason, you are responsible for the shipping cost to send back the package to you. We will contact you and confirm the second shipment of the package. If after 60 days we’ve notified you and we haven’t heard back, all returned packages will be put back into stock and refunded if applicable.


You will be responsible of any customs fees related to your order. Please note that the taxes charged by your country’s customs is solely determined by them.

We are shipping all orders with Canada Post due to their competitive pricing and efficiency. Canada Post has a reputable relationship with most countries which helps to remove the regular brokerage and reduce custom fees.

The customs fee will depend on the value of the package and the item bought. Please refer to your country’s customs for further approximation of the cost.

Exchanges & Refunds

 If 15 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund. Only regular priced items qualify. To be eligible for a return, the item must be returned to us via regular mail service, unworn and unwashed.  

You will find out the return/exchange form at https://floactivewear.com/pages/returns

Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable.

If you have any questions or concerns, please email us at support@floactivewear.com


 All our products carry a 30-day warranty. This warranty covers damaged and defective products. In these situations, we will exchange these products for you free of charge.


All items marked as Final Sale cannot be exchanged or refunded as we won’t restock them.       


 You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of, or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.