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Terms of service

SHIPPING CONDITIONS & PROCESSING TIME

PROCESSING TIME:

Please allow up to 1-3 business days to process your order. Please be advised, receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock. We will notify you by email when your package has been processed at the postal service.

Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.

Canada/United States orders delay:

Air: 6 business days

Expedited: 3-5 business days

Xpresspost: 1-3 business days

International orders delay:Air: usually 2-3 weeksSurface: 4-8 weeks

Xpresspost: 3-5 business days.

HOW DO I TRACK MY PACKET?

If you selected the trackable option at the checkout page, we will email you a tracking number when your order has been processed at the postal service with a direct link to track it. If you didn’t choose a trackable option, you cannot track your order.

DOES YOUR ORDER INCLUDE A TRACKING CODE?

 International orders
  • Small packet by air or surface: Not included  
  • Parcel by air or surface: includes tracking code
  • Expedited USA: includes tracking code
  • XpressPost: includes tracking code  
  • DHL Express: includes tracking code
Canadian orders
  • Expedited Parcel: includes tracking code
  • XpressPost: includes tracking code
You can view your order status or track it by connecting to your account or by email us.

RETURNED PACKAGES

 If a package is sent back to us by a postal service for any given reason, you are responsible for the shipping cost to send back the package to you. We will contact you and confirm the second shipment of the package. If after 60 days we’ve notified you and we haven’t heard back, all returned packages will be put back into stock and refunded if applicable.

CUSTOMS

You will be responsible of any customs fees related to your order. Please note that the taxes charged by your country’s customs is solely determined by them.

We are shipping all orders with Canada Post due to their competitive pricing and efficiency. Canada Post has a reputable relationship with most countries which helps to remove the regular brokerage and reduce custom fees.

The customs fee will depend on the value of the package and the item bought. Please refer to your country’s customs for further approximation of the cost.

Exchanges & Refunds

 If 15 days have passed since you received your order or you bought the item(s) on sale, we can’t offer you an exchange or refund. Only regular priced items qualify. To be eligible for a return, the item must be returned to us via regular mail service, unworn and unwashed.  

You will find out the return/exchange form at https://floactivewear.com/pages/returns

Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable.

If you have any questions or concerns, please email us at support@floactivewear.com

WARRANTY

 All our products carry a 30-day warranty. This warranty covers damaged and defective products. In these situations, we will exchange these products for you free of charge.

FINAL SALE ON SELECT PRODUCTS

All items marked as Final Sale cannot be exchanged or refunded as we won’t restock them.       

CHANGES TO TERMS OF SERVICE

 You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of, or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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